PRISCILLIA DANIEL | Oziconnect

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How it works

Here are the steps to complete your Basic package project:

Step 1: EMAIL SUPPORT

My email support offer includes prompt responses, issue resolution, and clear communication to ensure excellent customer service. I'm proficient in managing customer inquiries, providing solutions, and maintaining a professional tone. Timely responses, problem-solving, and attention to detail are guaranteed in every email support interaction

This step includes:

Your feedback

Step 2: CALL CENTER AGENT

My call center agent services encompass professional and courteous handling of customer calls, issue resolution, and effective communication. I offer a dedicated and reliable approach to customer support, ensuring timely and empathetic responses to address customer concerns and inquiries. Clients can expect excellent service, accurate information, and a positive customer experience as I manage incoming calls with efficiency and professionalism.

This step includes:

Video meetup

Your feedback

Step 3: SOCIAL MEDIA SUPPORT

My social media support includes content creation, management, and engagement. I offer strategic planning, posting, and responding to audience inquiries. Clients can expect an active online presence, tailored content, and effective community management to enhance their brand's online image and customer engagement

This step includes:

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Step 4: CRM APLLICATIONS E.G FRESHDESK,ZENDESK,ZOHO,

My expertise in CRM applications (e.g., Freshdesk, Zendesk, Zoho) includes setup, customization, data management, automation, and user training. I ensure seamless implementation, tailor solutions to specific business needs, and provide ongoing support to optimize customer relationship management, streamline processes, and boost customer satisfaction.

This step includes:

Video meetup

Your feedback

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About the Freelancer

Chiamaka

CUSTOMER SERVICE OFFICER

Contact Me

Virtual Assistant

Email Marketing

Microsoft Excel

Technical Support

Microsoft Office

Customer Service

English

Computer Skills

From

Nigeria

Member Since

Nov 6, 2023

In my role as a Customer Service Officer, I have accumulated extensive professional experience over the years. This journey has been characterized by a commitment to excellence, adaptability, and a customer-centric approach. I have consistently provided top-notch support to customers, serving as the frontline of communication between the organization and its clients. My ability to empathize, actively listen, and address customer concerns has allowed me to build strong, trust-based relationships. I've resolved a myriad of issues, from technical inquiries to billing discrepancies, always ensuring customer satisfaction and retention. Adapting to evolving technologies and communication channels, I've excelled in both traditional and digital customer service environments. Whether it's handling phone calls, emails, chat support, or social media interactions, I've maintained a consistent standard of service. I've also played a pivotal role in training and mentoring new customer service representatives, sharing my knowledge and fostering a culture of excellence within the team. This not only enhances the overall performance but also contributes to employee growth and development. My dedication to continuous improvement and staying updated with industry trends has allowed me to implement innovative solutions and optimize workflows for more efficient service delivery. In summary, my professional journey as a Customer Service Officer reflects a strong commitment to customer satisfaction, team development, and a passion for delivering exceptional service.

BASIC

STANDARD

PREMIUM

CUSTOMER SUPPORT LIVE CHART

2 Customer Success Hours of Work
Summary Report
1 Revisions

Delivery 2 days

100% Secure Payment100% Refund if not received as described

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